Kill support tickets with automated swapping

Your attendees can swap tickets 24/7. You define the rules. We handle everything else.

Every event has that nightmare scenario: hundreds of emails asking to change ticket types. "Can I upgrade to VIP?" "Need to switch camping areas." "Wrong day, help!" Each request eats 15 minutes of admin time.

Swapy eliminates this entirely. Set your swap rules once, and attendees can exchange tickets instantly through their account. They pay the difference for upgrades, forfeit it for downgrades. No emails. No manual work. Just happy customers and freed-up time.

Key Features

• Self-Service Portal: Attendees swap tickets in their account
• Custom Swap Rules: You define what can be exchanged
• Automatic Pricing: System handles payment differences
• Instant Processing: Changes happen in real-time
• Revenue Capture: Collect upgrade fees automatically
• Zero Admin Work: Set once, runs forever

How It Actually Works

For Organizers:

• Define swap pairs (GA ↔ VIP, Friday ↔ Saturday, etc.)
• Set your rules (upgrade fees, downgrade policies)
• Activate Swapy
• Never touch it again

For Attendees:

• Log into their ticket account
• Select current ticket
• Choose desired ticket type
• Pay difference (if upgrading) or confirm (if downgrading)
• Receive updated ticket instantly

Real-World Swap Scenarios

• Festival Camping: Switch from "Quiet" to "Party" camping when friends change plans
• Multi-Day Events: Swap Friday ticket for Saturday when schedule changes
• Ticket Tiers: Upgrade from General to VIP when budget allows
• Pass Types: Convert 1-day pass to 3-day pass without support help
• Group Changes: Move between different seating sections or areas

The Money Side

How pricing works:

• Upgrading: Customer pays the exact difference
• Downgrading: Customer forfeits the difference (your policy)
• Same price: Straight swap, no payment needed
• Transaction fees: Standard processing applies to upgrades

Example: GA ticket ($50) → VIP ticket ($150) = Customer pays $100 difference automatically

Why This Changes Everything

Perfect For

• Festivals: Camping areas, ticket tiers, day passes
• Conferences: Workshop tracks, networking levels
• Concerts: Seating sections, VIP packages
• Multi-Day Events: Date swapping, pass upgrades
• Any Event: With multiple ticket types

The Bottom Line

Stop drowning in swap requests. Give customers what they want instantly while capturing upgrade revenue you'd normally miss. Your support team will thank you.

Ready to eliminate swap emails forever?

Activate Swapy and let your customers help themselves. Setup takes 5 minutes. Peace of mind lasts forever.