Fulfillment Policy

1. Ticket Delivery

• All tickets purchased through 7am Ticketing are accessible through the 7am Passport app or by logging in at https://qr.7am.io
• Customers will receive a confirmation email immediately after purchase, containing their ticket details and instructions on how to access their tickets.
• If a customer does not receive their ticket within 2 hours, they should check their spam/junk folder or contact our support team at support@7am.io.

2. Refunds & Cancellations

• Refund policies vary depending on the event organizer. Customers should refer to the event page for specific refund terms before purchasing.
• If an event is cancelled, customers will receive a full refund automatically within 5-10 business days.
• If an event is rescheduled, tickets will remain valid for the new date. If a customer cannot attend, they will be eligible for a refund based on the organizer’s policy.
• No refunds will be provided for customer errors (e.g., purchasing the wrong ticket) unless stated otherwise by the event organizer.

3. Ticket Transfers & Resale

• Customers can transfer tickets to another person through the 7am Passport app using the “Gift Ticket” feature.
• Some events may allow ticket resale through a 3rd party resale platform. If available, details will be provided on the event page.

4. Customer Support

• For any issues related to ticket fulfillment, refunds, or event changes, customers can contact our support team at support@7am.io.