Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod.
Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod.
Everything You Need To Know
Welcome to the help centre for Event Organizers. If you can't find what you're looking for, please reach out to support@7am.io
Create a New Organization
In this step, you’ll set up your organization name and choose the currency for your events.
*You can create as many organizations as you like, all linked to the same email. Each organization can host unlimited events.
In this article:
Once you've logged into the 7am panel, go to the left-hand menu and click the 'Create Organisation' button to get started.
Type the name of your organization. This will be displayed alongside your events.
Select the currency in which you want to sell your tickets. Please note that the currency setting cannot be changed once you begin selling tickets.
Click the ‘Create Organization' button to finalize. You’re now one step closer to creating an event and selling tickets.
ℹ️ After creating your organization, you'll be ready to add your organization’s basic info.
Can I change the currency later after creating the organization?
Yes, you can edit the currency settings in the organization's preferences as long as no tickets have been sold.
Add Organization 'Basic Info'
Customize your profile by uploading your logo, banner, and a brief description that highlights your mission, values, and what makes your events unique.
In this article:
Click on the name of your organization in the sidebar.
Click the settings icon.
Click the ‘Upload' button to select your logo. If you've already added one and want to change it, click 'Replace'. To remove the current logo, just hit 'Delete’.
Describe your organization in detail, including its mission, goals, and other relevant information. You can also add images, bullet points, and links.
Click on 'Upload' and select your banner. HEIC, WEBP, SVG, PNG, or JPG files are recommended.
Click on the 'Save organisation' button to save the changes.
After you have edited your organization’s basic info, you'll be ready to set up your domain.
What should I do if I want to upload my logo and banner?
Go to 'Basic Info' in your organization’s settings, and click 'Upload' to add your logo. For the banner, follow the same steps.
Can I change the organization description after the event has started?
Yes! Just go to 'Basic Info' in your organization’s settings and update the description anytime.
Customize Organization Domain
Configure your custom domain here to create a professional presence for your event. This will enhance brand recognition and improve the attendee experience.
In this article:
Click on the name of your organization in the sidebar.
Click the settings icon.
Click on the 'Add domain' button.
Domain: Your domain name is the unique web address where attendees can find details about your events. Pick a relevant and easy-to-remember name, as it’s key to your online presence and branding.
Choose your ‘Domain Type', then select either 'PRIMARY' or 'REDIRECT’.
'PRIMARY' means your custom domain will be the main address for your organization and event pages e.g. www.yourdomain.com/event-name
'REDIRECT' sends people to your primary domain.
Click on the 'Validate' button to save it.
After you have set up your domain, you'll be ready to add links to your social media accounts to increase the visibility of your events.
Once you’ve validated your custom domain, you need to change your domain provider (e.g., GoDaddy, Namecheap).
Log into your domain registrar (e.g., GoDaddy, Namecheap).
This is where your domain settings are managed.
Go to DNS settings or DNS Management.
This is where you can control records like CNAME.
Add a new record and select CNAME.
A CNAME (Canonical Name) points one domain to another.
Enter the hostname (e.g., 'www' or 'blog').
This is the subdomain you want to redirect.
Enter the target domain (e.g., 'example.com').
This is the domain you want the subdomain to point to.
Save the record and allow up to 48 hours for changes to take effect.
Redirect a subdomain (like blog.example.com) to another domain or service (like medium.com).
What should I do if the 'Validate' button isn’t clickable?
Make sure all required fields are completed before attempting to click 'Validate.'
Can I change the Domain Type after validation?
No, you can’t change the Domain Type after validation, but you can delete it and create a new one.
What happens after I click 'Validate'?
The system will verify your domain details. If everything is correct, all your event links will use your custom domain.
Add Social Media Links
This section allows you to add social media links, boosting event visibility and making connecting with attendees easier.
In this article:
Click on the name of your organization in the sidebar.
Click the settings icon.
Click 'Social' to add your social media links.
Click on ‘Website' and type your URL starting with http:// or https://.
Click on 'Twitter' and type your Twitter link starting with http:// or https://.
Click on 'YouTube' and type the link to your channel starting with http:// or https://.
Click on 'Facebook' and type the link to your profile starting with http:// or https://.
Click on 'SoundCloud' and type the link to your profile starting with http:// or https://.
Click on 'Instagram' and type the link to your profile starting with http:// or https://.
Once you’ve added all your social media links, click the 'Save organisation' button to save your information.
After you’ve added the links to your social media accounts, you’ll be ready to manage your staff accounts and set permissions.
How do I add my social media links?
After adding your domain, click the arrow, select 'Social', enter your links (starting with http:// or https://), then click 'Save organisation' when you're done.
Can I add multiple social media profiles?
Yes! You can add links for platforms like Twitter, Facebook, and Instagram.
Add Staff Accounts and Manage Permissions
You can add other team members or external collaborators to your account and assign specific roles to each person. These roles allow you to control permissions, giving users access to only the areas they need, such as managing events or handling orders.
To ensure security, you can also restrict sensitive sections like financial details or sales reports.
In this article:
Click on the name of your organization in the sidebar.
Click the settings icon.
Click 'Staff' to add your team members and set their permissions.
Click on 'Add staff' to add a new member to your organization.
Enter the email address of the person you’d like to add to your organization, then click on ‘Invite’.
Please Note: The email address must have a registered 7am account, or else it won’t be added. Here is an article on how to create an account.
Once the member has been added, click on the staff member profile to manage their roles and permissions.
First, you'll see 'Dashboard Permissions', where you can adjust settings. Check the boxes you want the user to have access to.
Uncheck Reports and Finances if you don’t want a user to have access to sensitive financial information.
Important! Checking ‘Organization’ will allow that user to add other users. It is recommended that you leave this unchecked.
Next, go to 'App Permissions' and check the apps you want the user to have access to.
Finally, navigate to ‘Extension Permissions’. Here, you can grant access to the ticket scanner at your events. To set up a basic user, such as a festival volunteer, simply check ‘Events’ and ‘Ticket Scan Extension.’ This will limit their access to scanning tickets only, making it ideal for temporary staff or volunteers.
Once you've set the permissions, press 'Update' to save the settings.
If you’d like to remove a member from your staff list, click the 'Remove' button.
After you've managed the staff and permissions, you'll be ready to select the currency for your organization, which is essential for processing payments and managing financial transactions.
How do I add and manage staff roles?
First, make sure you are within the organization. Then, go to ‘Staff' and click 'Add staff.’ Enter their email, click 'Invite', and set their permissions. Hit 'Update' to save.
Can I update or remove staff later?
Yes! You can remove staff by clicking 'Remove' on their profile or adjust their permissions anytime by selecting their profile.
Set or Change Your Organization’s Currency
You can set or change the currency for selling and processing tickets. This ensures smooth payments and easy checkout for attendees.
Please Note: Once ticket sales begin, the currency choice is locked and cannot be changed, so make sure to choose carefully from the start.
In this article:
Click on the name of your organization in the sidebar.
Click the settings icon.
Click 'Currency' to select the option you want to use for selling your tickets.
Currency: Click the arrow to view the list of available currencies and select your preferred one.
Click 'Save organisation' to confirm and apply your currency selection.
After selecting the currency, you’ll be ready to manage notifications for your organization.
Can I change the currency after ticket sales start?
No, once ticket sales are live, the currency is locked. Make sure to pick the right one from the start!
Manage Organization Notifications
This section allows you to set up email notifications and choose how often you receive daily, weekly, or monthly sales reports to stay updated on your event’s progress.
In this article:
Click on the name of your organization in the sidebar.
Click the settings icon.
Click 'Notifications' to set up your notification preferences.
Email notifications: Toggle this on to receive important event updates and notifications directly in your inbox.
Time Zone: Select your location from the dropdown to ensure reports are delivered at the correct local time.
Time: Select the time from the dropdown to set when you’d like your reports to be delivered.
Daily reports: Select this option to receive daily updates on ticket sales at your chosen time.
Weekly reports: Select this option to receive a detailed summary of your sales at the end of each week.
Monthly reports: Select this option to receive a comprehensive ticket sales report at the end of each month.
Once you've configured everything, click 'Save Organization' to apply your changes.
By completing these steps, you'll finish setting up your organization and have full control over your updates, helping you focus on creating an amazing event!
How do I manage my organization's email notifications?
Once you are within the organization, go to 'Notifications' and toggle 'Email notifications'.
Can I choose how often I receive sales reports?
Yes! You can choose between daily, weekly, or monthly reports, depending on what works best for you.
Export Contacts
This feature lets event organizers download a list of attendee emails, which can be used for sending marketing messages, event updates, or important notifications.
In this article:
In the left-hand menu, click on your organization’s name.
Right next to your organization’s name, click the ‘Settings’ icon (the gear icon).
In the top right corner, click the ‘Export Contacts’ button. The spreadsheet will automatically download.
Why is having attendee emails so helpful?
Having direct access to emails lets you quickly send updates, reminders, and offers, keeping your attendees informed and engaged.
Can exporting contacts help build a stronger community?
Yes! Exporting your attendee list lets you stay connected and build personal connections with attendees, even after the event.
Switch Between Organizations
If you manage multiple organizations, you can switch between them with just a couple of clicks.
In this article:
Click on your current organization’s name to open a drop-down menu.
You’ll see all your organizations listed. Just click on the one you want to switch to, and you’re all set!
Will switching organizations log me out of the one I’m leaving?
No, switching won’t log you out of any organization. You’ll stay connected to all your organizations and can easily switch back at any time.
Will I see events from other organizations when I switch?
No, when you switch to a different organization, you’ll only see events and details specific to that organization.