Event organizers can easily find specific orders by using buyer details or filtering by order status, ensuring quick access to all relevant information.
In this article:
1. Search Orders
In the left-hand menu, click 'Orders'.
Click the arrow inside the red box to expand the list of events. Then, select the event you want to search orders for.
If you have details like the buyer’s name or order information, click on 'Search orders' next to the magnifying glass icon. Enter the relevant information to find the specific order.
To further narrow your search, click the arrow to expand the options. From there, choose 'All', 'Completed', 'Cancelled', 'Failed', or 'Awaiting Payment', depending on the status of the order you’re looking for. This will filter your search results to show only the selected category.
Once you’ve found the order, click on it to view more details.
The order will open in a new window, displaying key information such as the order ID, payment method, total price, and other relevant details.
FAQ
What’s the fastest way to find a specific order?
If you have details like the buyer’s name or order number, just use the 'Search orders' bar next to the magnifying glass icon.
Can I filter my search to find only pending or failed orders?
Absolutely! Click the arrow to expand the options and select 'Completed', 'Cancelled', 'Failed', or 'Awaiting Payment'. This will refine your search to show only the orders that match the status you choose.
