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Creating New Tickets

Change Ticket Status

Once a ticket is published, you can change it to 'Hidden', removing it from your ticket page. This is useful for creating complimentary tickets for artists and crew.

In this article:

Change Ticket Status

1. Change Ticket Status

In the left-hand menu, click 'Events'.

Choose the event where you want to change a ticket’s status.

Click ‘Tickets’ to see all the tickets for that event.

Choose the ticket you want to edit.

Click the small arrow to expand the options. If the ticket is published and you want to hide it, click ‘Hidden'. If the ticket is hidden and you want to publish it, click 'Published’.

A message will appear in the top right corner confirming the change was successful.

FAQ

Can I hide a ticket after it's been published?

Yes! If a ticket is already published, you can hide it by selecting ‘Hidden’ from the options.

How do I know the status change went through?

After you change the status, a confirmation message will pop up in the top left corner letting you know the change was made successfully.

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Create New Event Tickets

Start creating tickets by naming them and adding a description. These details help distinguish ticket types and inform buyers about what each offers.

In this article:

Create Event Tickets
Add Ticket Name
Add Ticket Description

1. Create Event Tickets

Once you’re in the organization, go to ‘Events' in the left-hand menu.

Select the event for which you want to create tickets.

Click on 'Tickets' from the options on the left.

Click 'Add ticket' to get started.

2. Add Ticket Name

Create a memorable ticket name that stands out, capturing the essence of your event or the benefits it offers. Then, click 'Create ticket'.

3. Add Ticket Description

Write a detailed description of your ticket, highlighting its benefits and special features to give potential buyers a clear understanding of what’s included with their purchase.

Click on 'Next step' to continue creating and customizing your ticket.

After creating your tickets, you'll be all set to upload ticket artwork, adding visual appeal and branding to your event. If you're setting up a new event, you can also proceed to add the refund policy to ensure clear terms for your attendees.

FAQ

How do I make my tickets stand out?

Choose a unique, memorable name that reflects your event’s theme or perks.

How can my ticket description help sales?

Highlight the perks and features that make your ticket special, giving buyers a clear reason to choose it.

Add Ticket Art

Upload your ticket image and video here. Adding these makes it easy for attendees to recognize their tickets and strengthens your event’s branding.

In this article:

Add Ticket Video Art
Add Ticket Static Art

1. Add Ticket Video Art

Go to ‘Events' in the left-hand menu.

Select the event you want to create tickets for.

Click on 'Tickets' from the options on the left.

Select the ticket you want to add artwork to.

Click on 'Art' from the options on the left.

Click 'Upload' and select a video appropriate for the specific ticket. A good video can engage your audience, highlight ticket perks, and strengthen your connection with attendees.

2. Add Ticket Static Art

Scroll down to ‘Static art’, click 'Upload', and pick an image that matches the specific ticket. A good image helps attendees recognize their tickets and reinforces your event’s branding.

After you've chosen your video and image art, click the 'Save Ticket' button at the top right corner.

If you’re creating a new ticket, click 'Next step' to continue the process.

After uploading your ticket artwork, you’ll be ready to set and adjust ticket prices. Make sure they reflect your event’s value and meet your audience’s expectations.

FAQ

How do I make my ticket design unforgettable?

Opt for bold, eye-catching visuals that reflect the event’s energy through color, style, or unique elements.

How does the artwork impact my ticket sales?

Compelling artwork elevates your event’s perceived value. A well-designed ticket adds a sense of exclusivity and professionalism, making attendees feel they’re getting more than just entry.

Add Ticket Pricing

Set your ticket pricing here. Clear price points help manage event revenue and ensure affordability for your audience.

In this article:

Add Ticket Pricing
Add Giftable Ticket

1. Add Ticket Pricing

Go to ‘Events' in the left-hand menu.

Select the event you want to create tickets for.

Click on 'Tickets' from the options on the left.

Select the ticket you want to update with pricing details.

Click on 'Pricing' from the options on the left.

Type: Choose 'Free' or 'Paid' to define the cost structure for your ticket type. 'Free' means there is no cost for the ticket, while 'Paid' means attendees will need to pay to get the ticket.

Quantity: Specify the number of tickets for sale for this specific ticket type.

Max purchase amount: Set the maximum number of tickets an individual can purchase for your event.

Price: For paid ticket types, set the price you want to charge for that ticket.

2. Add Giftable Ticket

Ticket is giftable: Check the box to make your ticket giftable for easy gifting to friends and family. If you prefer not to offer this option, leave the box unchecked.

Click on the 'Save Ticket' button on the top right corner.

Click 'Next step' to continue with the setup if you are creating a new ticket.

After setting your ticket prices, you should choose the start and end dates for ticket sales.

FAQ

Can I let people gift my tickets?

Absolutely! Check the 'Giftable' option to allow attendees to easily send tickets to friends or family.

How do I control how many tickets each person can buy?

Use the ‘Max purchase amount’ setting to limit how many tickets each attendee can purchase.