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Creating a New Event

Add Event Refund Policy

Add your event's refund policy here. A clear policy sets expectations, builds trust, and ensures attendees understand the terms for cancellations or refunds.

In this article:

Add Event Refund Policy

1. Add Event Refund Policy

Once you’re in the organization, go to ‘Events' in the left-hand menu.

Select the event you want to add a refund policy to.

Click on 'Refund' from the options on the left.

Enter your refund policy in the provided field. Be sure to include key details like the refund window (e.g., up to 7 days before the event), any conditions (like non-refundable fees or certain ticket types), and how refunds will be processed (automatically or by request). A clear refund policy helps set expectations and prevents misunderstandings with attendees.

After adding the refund policy, click the 'Save Event' button to save your changes.

After adding the refund policy, you're ready for the final step: activating your sales channels. This will complete your event setup and set you up to go live.

FAQ

How does a refund policy boost attendee confidence?

A clear refund policy reassures attendees, making them feel secure about their purchase and more likely to commit to your event.

Why is a refund policy important for event management?

It helps handle cancellations smoothly and keeps everyone on the same page, reducing disputes and maintaining professionalism.

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Create New Event

Start creating your event by picking its name, type, category, and minimum age.

Note: You can create unlimited events.

In this article:

Create a New Event
Add Event Name
Select Event Type
Add Age Restriction

1. Create a New Event

Click on 'Events' in the sidebar.

Click on 'Create event'.

2. Add Event Name

Pick a short, catchy name that reflects your event and grabs attention. Make it memorable!

Set a color: Pick a color to make your event stand out for team members or to help distinguish it from other events.

Click on 'Create Event'.

3. Select Event Type

A new page will open where you can select the event type that best suits your needs. Choose 'Public' for a wide audience or 'Private' for restricted-access events.

4. Add Age Restriction

Enter the minimum age for attendees to match your audience and meet legal requirements.

Ask for Billing Address: Check the box to collect billing information from attendees during checkout.

Click on ‘Next step' if you’re creating a new event.

After creating your event, you'll be ready to set up your event location details.

FAQ

How do I bring my event to life?

Click 'Events' in the sidebar, then 'Create event'. Add a name, pick a color, and hit 'Create Event' to get started!

Can I add age restrictions to my event?

Yes, you can! In the 'Age Restriction' section, enter the minimum age required to ensure your event is appropriate for the audience and complies with legal requirements.

Add Event Location Details

Enter the event's location details, including a Google Maps link, venue name, and address, to help attendees find it easily.

In this article:

Add Event Location Details

1. Add Event Location Details

In the sidebar menu, click on 'Events'.

Choose the event you want to edit.

Go to the ‘Location’ section to update the event's venue and address details.

Display Map: Check or uncheck the box to show the event map, which will help attendees easily find the venue if needed.

Google Maps Link: Add your Google Maps link to ensure the event location is accurately displayed.

Venue: Enter the name of the venue where your event will be held.

Street: Enter the name of the street where the venue or event is located.

Street Number: Enter the street number for the venue or event location.

City: Specify the city where your event will take place.

Postal Code: Enter the postal code for the event venue.

State/Province: Enter the state or province of the event location.

Country: Click the arrow to expand the list of available options and select the country where your event will take place.

If needed, enter any additional information about the venue or location in the 'Additional Info' box and click on 'Next step' to continue creating your event.

Once you've set the location, you can configure the event's date and time, ensuring attendees know when it starts and finishes.

FAQ

How do I decide if I should display the event map?

Just check or uncheck the 'Display Map' box. It’s a handy way to help attendees find the venue easily!

Can I add extra details about the event location?

After entering the venue details, you can add any important information in the 'Additional Info' box.

Set Event Date and Time

Set your event's time zone, dates, and times to ensure attendees see the correct schedule, regardless of their location.

In this article:

Set Event Time Zone
Set Event Date and Time

1. Set Event Time Zone

In the sidebar menu, click on 'Events'.

Choose the event you want to edit.

Go to the ‘Date’ section to update the event's schedule and timing.

Click the arrow in the orange box to reveal the options, then select the time zone for your event.

2. Set Event Date and Time

Start date: Click the field to open a calendar and easily select your event's start date.
Start time: Click the field to select the exact time your event will begin.

End date: Click the end date field to open a calendar and easily choose when your event will finish.
End time: Click the end time field to choose when your event will conclude.

Click on the 'Save Event' button on the top right corner.

Click on 'Next step' to continue setting up your new event.

After setting up the event dates, you'll be ready to add the event description, which will provide attendees with detailed information about the event.

FAQ

How can I make sure the event timing works for everyone?

Click the arrow in the orange box to select your event’s time zone. This way, everyone will receive the correct schedule regardless of where they are.

How do I lock in my event schedule?

Once you’ve set the start and end dates/times, hit 'Save Event' in the top right corner to finalize the schedule!