Follow this guide to create discount codes that attract attendees and increase ticket sales. Set each detail, code name, internal name, discount value, usage limits, and active dates, to align with your event goals and target audience. In this article: Create a Discount Code Add Code Name Add Discount Internal Name Add Discount Value Add Maximum Discount Uses Add Discount Active Date and Time 1. Create a Discount Code Start by clicking on 'Apps' located in the sidebar. Click the 'Discounts' App. Note: Click the ‘Pin’ icon to add your favorite apps to the sidebar. Click the arrow to expand the list of your events, then select the one for which you want to create a discount. Click on 'Create discount'. 2. Add Code Name Code: Make sure it's unique; short codes are easier to promote. 3. Add Discount Internal Name Internal Name: Give your discount an internal name. This is only visible to you. 4. Add Discount Value Value: Choose 'Percentage' or 'Fixed amount'. A 'Percentage' discount takes off a percentage of the total price (like 10% off). A 'Fixed amount' discount takes off a specific dollar amount (like $10 off). Select the option that best fits your discount strategy for the event. Type the discount value, either as a percentage or a fixed amount. 5. Add Maximum Discount Uses Limit the number of times this discount can be used in total: By checking this box, you’re setting a cap on how many times the discount can be applied across all customers. This is useful to control the overall number of discounts issued. Once the box is checked, a field will appear where you can enter the exact number of times the discount can be used. For example, if you enter 50, the discount will only be valid for the first 50 uses. Limit to one use per customer: Check this box to restrict the discount to one use per purchase. Leave it unchecked to allow customers to apply the discount to multiple tickets. 6. Add Discount Active Date and Time Time Zone: Select your time zone to ensure the discount is available at the correct times in your country. Start date: Pick the date when the discount will be available for customers to use. Start time: Choose the time you want the discount to start. Set end date: Check this box to set an end date for your discount. If you don’t want to set when the discount ends, you can leave this box unchecked. An end date specifies the last day the discount will be available. After this date, the discount will no longer be valid, so it’s useful when you want to offer a limited-time promotion. If you check the box, select the end date and time when the discount will end. This is when customers will no longer be able to use the discount. Click on the 'Save discount' button in the top right corner to save all your discount settings. FAQ How do I create a new discount code? Click on 'Apps' in the sidebar, select the 'Discounts' App, and proceed with the instructions above. Can I choose between a percentage or a fixed amount discount? Yes! Under the ‘Value’ section, you’ll see a dropdown where you can select between ‘Percentage’ or 'Fixed amount' discounts. Do I need to set an end date for the discount? No. Setting an end date for the discount is optional.

Checkout Recovery Pro by 7am helps boost sales by automatically following up with customers who abandon checkout. The app sends reminders and a custom discount to encourage them to complete their purchase. It’s easy to set up, with options to adjust discount amounts and expiration times. In this article: Enable Checkout Recovery Pro Enable Discount Set Discount Value Set Discount Expiration 1. Enable Checkout Recovery Pro Start by clicking on 'Apps' located in the sidebar. Click on the ‘Checkout Recovery Pro App’. Note: You can pin your favorite apps for quicker access by keeping them at the top of your list. Click the arrow to expand your list of events, then select the event where you’d like to enable the Checkout Recovery Pro app. Check the 'Enable App' box to turn on Checkout Recovery Pro. This activates the app and allows it to start recovering abandoned checkouts. 2. Enable Discount Check the 'Enable Discount' box to turn on the discount feature. This lets you set a discount for customers who don’t complete their checkout. 3. Set Discount Value Choose whether you want the discount to be a percentage or a fixed amount: For a percentage discount, you might set it to 10% off the total. For a fixed amount discount, you could set it to $5 off. After selecting the type, enter the discount value. 4. Set Discount Expiration You can choose how long the discount will be valid after the first recovery email is sent. To create urgency and encourage customers to complete their purchase, you can pick 24 hours, 48 hours, or 72 hours. Click 'Save' in the top-right corner to apply your changes. FAQ What if I don’t want to include a discount in the recovery emails? No worries! Just leave the discount feature turned off, and the app will still send reminder emails without a discount. What if a customer starts checkout again but still doesn’t finish? If a customer clicks a reminder email and re-enters checkout but doesn’t complete it, the recovery sequence will continue as planned, with follow-up emails until they finish their purchase or receive the final reminder.

Swapy lets you offer flexible ticket options, allowing attendees to swap their tickets for different seats or ticket types within the same event. Set up “Swap Pairs” by selecting a base ticket and pairing it with a swap ticket. You can set limits on swaps, allow unlimited swaps, or even enable reverse swaps so attendees can switch back if needed. In this article: Create Swap Pair 1. Create Swap Pair Start by clicking on 'Apps' located in the sidebar. Click on the ‘Swapy App’. Note: You can pin your favorite apps for quicker access by keeping them at the top of your list. Click the arrow to open the list of events in your organization. Then, choose the event for which you want to create a swap pair. Click 'Create Swap Pair' in the top-right corner to get started. Click on the ‘Select Ticket' field under 'Base Ticket'. Choose the ticket type that you want attendees to be able to swap out. This is the original ticket they’ll start with. Check the box next to the ticket you want to set as the base ticket, then click 'Confirm'. Swap Pair: Click on the ‘Select Ticket’ field. Pick the ticket type that attendees can swap their base ticket for. This will be the new ticket option they can choose. Check the box next to the ticket you want to use as the swap pair, then click 'Confirm'. Swap Amount: Decide if you want to limit the number of swaps. To set a specific limit, leave 'Unlimited' off and enter the allowed number of swaps in the box below. Unlimited: Turn on the 'Unlimited' toggle if you want to allow unlimited swaps without tracking stock. Reverse Swap: Toggle 'Enabled' to let attendees switch back to their original ticket type. This option creates a “reverse” pair, allowing them to swap between the two ticket types. Once you’ve set everything up, click 'Confirm' at the bottom to create the Swap Pair. FAQ What happens when the swap limit is reached for a ticket type? Once the swap limit for a ticket type is reached, attendees won’t be able to swap into that ticket anymore. However, you can adjust the swap limit anytime to allow more swaps. If a ticket price changes, will it affect current swap options? No, swap pairs are linked to the ticket type, not the price. Any price changes won’t affect the swap options available to attendees. What if an attendee swaps for a ticket that later sells out? Can they swap back? If 'Reverse Swap' is enabled, they can swap back as long as their original ticket type is still available. If it’s sold out, they’ll need to keep their current ticket. Can I limit swaps to a specific timeframe, like only before the event? There’s no automatic cutoff for swaps, but you can manually disable swap availability anytime, like a few days before the event begins.

The Email app lets you send bulk emails to customers who have purchased tickets for a specific event. It’s ideal for sharing updates, reminders, or important event information directly from your panel. In this article: Install the Email App Create an Email Campaign 1. Install the Email App Once inside your organization, click 'Apps' in the left-hand menu. Locate the Email app in the 'Available Apps' section. Click the three dots next to the app and select 'Install'. A confirmation message will appear. Click 'Install' again to confirm and add the app to your organization. Once the installation is complete, you’ll see a confirmation message at the top of the screen. You can then click on the Email app to open it. 2. Create an Email Campaign Inside the Email app, click 'Create Campaign' to start a new email campaign. Choose the event you want to send the email campaign for. Only customers who purchased tickets for this event will receive the email. After selecting the event, choose how you want to filter recipients: All Ticket Buyers to send the email to everyone who purchased tickets for the event. Specific Ticket Types to send the email only to buyers of certain tickets, such as VIP passes, vehicle passes, or any other specific ticket type. Enter a subject line.  Write the email message you want to send to your attendees. Once everything is ready, click 'Save as Draft' to save your campaign and continue editing or send it later. You’ll be taken to the Campaign Details page. Here, you can review the event, target audience, total recipients, and preview your subject and message. Click 'Test Email' to send a test version of the campaign to yourself. This is useful for checking formatting, content, and links before sending the email to your attendees. When everything looks good and you’re ready to go live, click 'Send Campaign' to send the email to your selected recipients. FAQ Who will receive the email campaign? The campaign will be sent to the recipients you selected before clicking ‘Send Campaign’. Only those recipients will receive the email. What should I check before clicking Send Campaign? Before sending the campaign, double-check that the email content looks correct, all links work as expected, and the right recipients are selected. When is it useful to send an email campaign to ticket buyers? Email campaigns are useful for sharing important updates, reminders, last-minute information, or any details your attendees need to know before the event.

Create and manage seat maps for your events with assigned seating. This feature lets you design custom venue layouts, define seating areas, and link them to specific events for seamless ticket booking. In this article: Install Seat Map Create a Seat Map Design Your Venue Layout Create Seating Areas Assign an Event 1. Install Seat Map Click on 'Apps' in the left-hand menu. Under 'Available Apps', find 'Seat Map'. Click the three dots in the top-right corner of the app card. Click 'Install'. A confirmation window will appear. Click 'Install' to confirm. You'll see a success message: 'Seat Map has been successfully installed'. The app will now appear under 'Installed Apps'. 2. Create a Seat Map Click on 'Seat Map' under your Installed Apps. Click 'Create Seat Map'. Enter a name for your seat map and click 'Confirm'. Your new seat map will appear in the list. 3. Design Your Venue Layout Click on the seat map you just created.  You'll see three sections: Map, Seating Areas, and Assigned Events. In the 'Map' section, click 'Edit Map'. The Chart Designer will open. You can take the 60-second tour (recommended) or click 'Skip' to start designing right away. The editor includes tools for building your layout: Reference Chart: Upload an existing floor plan to trace over. Supported formats: PNG, GIF, JPEG, PDF, SVG (up to 15 MB). Background: Add a background image visible to ticket buyers. Drawing Tools: Use the Rectangular Area, Booth, Round Table, Round, and Focal Point tools to create your layout from scratch. Text and Images: Add labels and visual elements to your map. View from Seats: Preview how the venue looks from different seating positions. Using a Reference Chart If you upload a reference chart, a new window will open to scan your floor plan. Click 'Next' to begin scanning. Zoom in and select seats on your uploaded image. The system will detect rows and seat counts. Click ‘Done’ once you have finished. You'll see a summary of detected objects on the right panel (e.g., unlabeled objects or uncategorized seats). Label and categorize the detected objects to keep your seat map organized. When you're finished editing, click 'Close' in the top-right corner. Your changes are saved automatically. 4. Create Seating Areas Seating areas help you organize your venue and link tickets to specific sections. In the 'Seating Areas' section, click 'Create Seating Area'. Label: Enter a name for this area (e.g., 'VIP Section', 'Balcony'). Key: Add a unique identifier. This key is used to identify the area in the seat map. Color: Choose a color to visually distinguish this area. Wheelchair Access: Check this box if the area is accessible for wheelchairs. Click 'Save'. You'll see a confirmation message: 'Seating area has been created successfully'. Once created, you can assign tickets to this seating area. 5. Assign an Event Link your seat map to an event to activate it and enable ticket booking. In the 'Assigned Events' section, click 'Assign Event'. Select the event you want to link to this seat map from the list and click 'Confirm'. Your seat map is now active for that event. You can return to the Seat Map app anytime to view or manage all your seat maps. FAQ Can I use the same seat map for multiple events? Yes! You can assign the same seat map to multiple events. Just go to the 'Assigned Events' section and link additional events as needed. What file formats are supported for reference charts? You can upload PNG, GIF, JPEG, PDF, or SVG files up to 15 MB. Do I need to create a reference chart, or can I build the layout from scratch? Both options work. If you have an existing floor plan, uploading it as a reference chart speeds up the process. If not, you can use the drawing tools to create your venue layout from scratch.

Handle ticket sales directly at your venue on event day. Create orders on the spot, print tickets instantly, or download them as PDFs with scannable QR codes. In this article: Install Door Sales Connect a Printer Create an Order 1. Install Door Sales Click on 'Apps' in the left-hand menu. Under 'Available Apps', find 'Door Sales'. Click the three dots in the top-right corner of the app card. Click 'Install'. A confirmation window will appear. Click 'Install' to confirm. You'll see a success message: 'Door Sales has been successfully installed'. The app will now appear under 'Installed Apps'. Click on 'Door Sales' under your Installed Apps. Select an event to manage door sales. You'll see the main screen with two options: 'Printer' and 'Create Order'. 2. Connect a Printer To print tickets directly at the door, you'll need to set up QZ Tray, a free, open-source application that allows you to print directly from your browser. Click on 'Printer'.  A window will open where you can download and install QZ Tray (click 'Learn more' for detailed instructions), download the certificate, select your printer from the list, and run a test print to make sure everything is working. Note: Make sure QZ Tray is running on your computer. If you see a warning that says 'QZ Tray is not running', start the application. Click 'Confirm' to save your printer settings. 3. Create an Order Click on 'Create Order'. You'll see a list of all the tickets available for this event, including their names and prices. Use the '+' and '-' buttons to select the quantity for each ticket type. Click 'Confirm Order'. A confirmation window will appear showing the total number of tickets. Click 'Confirm' to complete the order. You'll see a success message and the order will appear on screen. From here, you have three options: Download: Save the order as a PDF with QR codes for each ticket. Print: Print the tickets directly using your connected printer. Done: Return to the main orders screen. FAQ Do I need QZ Tray to use Door Sales? Only if you want to print tickets directly at the door. You can still create orders and download them as PDFs without QZ Tray. What if QZ Tray isn't detecting my printer? Make sure QZ Tray is running on your computer and that your printer is properly connected. Try restarting QZ Tray and refreshing the page. Can I create orders for different ticket types in the same order? Yes! You can add multiple ticket types and quantities to a single order before confirming.