Access Event Reports
This section gives a real-time snapshot of your event, tracking sales, traffic, and user activity to help optimize performance.
In this article:
Access Event Reports
Total Revenue
Ticket Stock
Live Data
Historical Data (Week, Month, 3 Months)
Ticket Sales
Payment Provider
Most Successful Tickets
1. Access Event Reports
Head to the sidebar menu and click ‘Reports’ to open the reports section.
In the drop-down menu at the top, select the event for which you want to view reports from the event list.
Total Revenue
The total amount of money collected from ticket sales before deductions like fees or commissions.
Payment Fees
The payment provider charges fees, like credit card processing fees, to process payments. These fees are sent directly to the payment provider at the point of transaction.
Organizer Commission
This is a rebate that 7am gives to the event organizer for using our service. The rebate amount depends on the ticket price. Contact support@7am.io to see what rebate you can expect from your event.
7am Fees
This is the booking fee that 7am charges for using our service. The fee is also dependent on the ticket price and is paid by the ticket buyer.
Ticket Stock
The total number of tickets available for sale for your event.
Available
The number of tickets still available for purchase.
Sold
The total number of tickets that have been sold so far (including gifted tickets).
Checkout Locked
Indicates how many tickets are reserved during the checkout process, meaning they’re temporarily unavailable while the purchase is being completed.
Live Data
Real-time data on current ticket sales, including ongoing transactions and reservations.
Open Carts
The number of shopping carts currently open means customers have selected tickets but haven’t completed the purchase yet.
In Checkout
The number of transactions currently in the checkout process.
Average Tickets Per User
The average number of tickets purchased by each user.
Pending Orders Value
The total value of orders that are still pending and haven’t been completed or paid yet.
Historical Data
This tool displays historical data on sales, traffic, and user behavior. You can select a period (Week, Month, or three Months), and the graph will update based on your choice.
Traffic
The number of visits and activity on your event’s page.
Orders
The total number of purchase orders made.
Page View
The number of times users have viewed your event page.
Start Checkout
The number of times users have started the checkout process.
Add to Cart
The number of times users have added tickets to their shopping cart.
Ticket Detail Page
The number of clicks on a specific ticket, where ticket information is shown.
Save Personal Data
The number of users who have saved their personal information during the checkout process.
Finish Payment
The number of completed purchases where payment was successfully processed.
Checkout Expired
The number of transactions where the checkout process expired before completion.
Finish Checkout
The number of transactions that were fully completed, including payment.
By clicking on any metric, you can toggle it on or off in the graph, letting you focus on the specific performance metrics that matter most.
Mobile
The number and percentage of actions taken from mobile devices
Desktop
The number and percentage of actions taken from desktop computers.
Ticket Sales
The total number of tickets sold or gifted.
Bought
The number of tickets purchased.
Gifted
The number of tickets that were gifted by buyers to other users.
Pending
The number of tickets that are still in the process of being purchased or awaiting confirmation.
Payment Provider
The payment service provider used to process ticket purchases.
Most Successful Tickets
The best-selling tickets, in order from highest to lowest.
FAQ
How can I track my event in real-time?
Go to ‘Reports’, pick your event, and instantly see ticket sales, traffic, and live transactions to stay updated on your event’s performance.
Can I focus on specific data like sales or traffic?
Yes! You can toggle metrics on or off to view key details like revenue, ticket sales, and user activity, helping you focus on what matters most.